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HOME
/ WARRANTY
Warranty Claim
Step
1
of
10
10%
Select Brand
(Required)
American Standard
Mitsubishi
Other
Full unit claims require prior authorization – please call CFM tech support for approval.
916-447-7022
American Standard Equipment Option
(Required)
Split Evap. Coils/Thermostats/Heat Strips
Parts/Compressors
Failed Unit Model #
(Required)
Failed Unit Serial #
(Required)
Replacement Unit Model #
(Required)
Replacement Unit Serial #
(Required)
Upload Picture of Part(s)
Max. file size: 50 MB.
Equipment Model #
(Required)
Equipment Serial #
(Required)
Select if claiming a Compressor
Compressor
Failed Compressor Model Number
(Required)
Failed Compressor Serial Number
(Required)
Replacement Compressor Model Number
(Required)
Replacement Compressor Serial Number
(Required)
Part Info
(Required)
Part #
Part Description
Add
Remove
Upload Photo of Part(s)
Drop files here or
Select files
Max. file size: 50 MB.
(Picture required if replacing broken/cracked parts)
Upload Photo of Data Plate
Max. file size: 50 MB.
Mitsubishi Option
(Required)
Thermostats/Controllers/Interfaces
Parts/Branch Boxes
Thermostats/Controllers/Interfaces
Model Number of Indoor Unit
(Required)
Serial Number of Indoor Unit
(Required)
Model Number of stat/interface/controller
(Required)
Serial Number of stat/interface/controller
(Required)
Upload Picture of Data Plate
Drop files here or
Select files
Max. file size: 50 MB.
Upload Picture of Part
Drop files here or
Select files
Max. file size: 50 MB.
Mitz Branch
Please select if parts are from a branch box
Unit Model #
(Required)
Unit Serial #
(Required)
Part info
(Required)
Part #
Part Description
Add
Remove
please select to add additional parts ---->
Model Number of Outdoor Unit
(Required)
Serial Number of Outdoor Unit
(Required)
Model Number of Branch Box
(Required)
Serial Number of Branch Box
(Required)
Note – Please enter the failed part number. If full branch box is being claimed, please contact CFM tech support. All equipment claims require prior authorization.
Upload Photo of Data Plate
Max. file size: 50 MB.
Upload Photo of Part
Drop files here or
Select files
Max. file size: 50 MB.
(Picture required if replacing broken/cracked parts)
Equipment Model #
(Required)
Equipment Serial #
(Required)
List
(Required)
Part #
Part Description
Add
Remove
please select to add additional parts ---->
Upload Photo of Data Plate
Max. file size: 50 MB.
Upload Photo of Part(s)
Drop files here or
Select files
Max. file size: 50 MB.
(Picture required if replacing broken/cracked parts)
Equipment Owner Full Name
(Required)
Equipment Owner Address
(Required)
Street Address
Address Line 2
City
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
U.S. Virgin Islands
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
ZIP Code
Company Name
(Required)
Name
(Required)
First
Last
Your Company Email Address
(Required)
(This email will be sent updates on your claim submission. Please monitor accordingly)
Company Address
(Required)
Street Address
Address Line 2
City
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
U.S. Virgin Islands
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
ZIP Code
Equipment Install Date
(Required)
MM slash DD slash YYYY
Equipment Fail Date
(Required)
MM slash DD slash YYYY
CMWR# (City Multi Warranty Registration Number)
Required if filing an extended warranty claim. Please refer to
mylinkdrive.com/USA/Policies
for information on Mitsubishi’s warranty policies.
(American Standard requires warranties to be filed within 90 days of the date of failure. Claims submitted beyond this window may be subject to rejection.)
If equipment was installed after warranty period began and is past the end of coverage date, but still within 10 years from the date of install, please provide documentation that includes the model number, serial number, and proof of the date of install.
Upload Documents
Drop files here or
Select files
Max. file size: 50 MB.
(Mitsubishi requires warranties to be filed within 45 days of the date of failure. Claims submitted beyond this window may be subject to rejection.)
Fault codes
(Required)
PRT010 - ELECTRICAL ISSUES (EXPLAIN)
PRT011 - ELECTRICAL, CALIBRATION OR WRONG SETTINGS
PRT012 - ELECTRICAL, CURRENT UNBALANCE
PRT013 - ELECTRICAL, FAILED OR BURNED OR SHORTED OR GROUNDED OR OVERHEATED
PRT014 - ELECTRICAL, INTERMITTENT OR ERRATIC
PRT015 - ELECTRICAL, LOOSE OR TERMINAL FAILURE
PRT016 - ELECTRICAL, MIS-WIRED OR WIRING PROBLEM
PRT017 - ELECTRICAL, SOFTWARE OR PROGRAMMING OR BUGS
PRT020 - LEAK, NOT DESCRIBED BELOW (ADD COMMENTS)
PRT021 - LEAK, BRAZE OR WELD
PRT022 - LEAK, FROZEN (LOW TEMPERATURE)
PRT023 - LEAK, GASKET OR O-RING OR THREADED OR JOINT LEAK
PRT024 - LEAK, PINHOLE OR PUNCTURE IN TUBE
PRT030 - MECHANICAL, NOT DESCRIBED BELOW (ADD COMMENTS)
PRT031 - MECHANICAL, BROKEN OR CUT OR CRACKED
PRT032 - MECHANICAL, CORRODED OR RUSTED
PRT033 - MECHANICAL, DENTED OR BENT (UNIT OR PART)
PRT034 - MECHANICAL, LOOSE
PRT035 - MECHANICAL, NOISY OR ROUGH OR OUT OF BALANCE
PRT036 - MECHANICAL, OVER HEATED (NON-ELECTRICAL)
PRT038 - MECHANICAL, PLUGGED OR RESTRICTED
PRT039 - MECHANICAL, SEIZED OR STUCK
Failure Description
(Required)
Replacement Purchased
Replacement Purchased
Replacement parts must be purchased from CFM to file a warranty claim. Claim submissions for parts not purchased from CFM will be rejected
Reference PO/Order Number
Todays Date
(Required)
MM slash DD slash YYYY
Acknowledgement
(Required)
Trane/American Standard often requires the failed parts back before issuing a warranty credit. Please return all failed parts to any CFM location with a copy of the claim form attached for identification. By checking this box, you are acknowledging claims not returned within 30 days from the date of filing are subject to cancellation.
Acknowledgement
(Required)
Mitsubishi often requires the failed parts back before issuing a warranty credit. Please return all failed parts to any CFM location with a copy of the claim form attached for identification. By checking this box, you are acknowledging claims not returned within 30 days from the date of filing are subject to cancellation.
Acknowledgement
(Required)
Vendors often require the failed items back before issuing a warranty credit. Please return all failed parts to any CFM location with a copy of the claim form attached for identification. By checking this box, you are acknowledging claims not returned within 30 days from the date of filing are subject to cancellation.
Signature
(Required)